Frequently Asked Questions

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Questions About Our Company

Flat Mate Property Services stands out amongst the rest for three main reasons:

Our Service – We offer excellent communication and service to our clients. ‘Service’ is the #1 core value of our company which we aim to live out every day. This is evidenced by our 150+ 5-star Google reviews and counting, reflecting our commitment to delivering outstanding results.

Our Process – We make it easy and convenient for you with free on-site estimates, prompt communication, on-the-way texts, and thorough follow-ups. From start to finish, we ensure you are well-informed and satisfied with our services.

Our People – This approach ensures that our staff can provide for their families and are motivated to deliver high-quality work. We may not be the cheapest option, but we strive to offer the best value. Our dedicated team treats your property with the same care and attention as they would their own.

We are based on Vancouver’s Westside, and we consider the neighborhoods of Kitsilano, Point Grey, Dunbar, Kerrisdale, Shaughnessy, Marpole and UBC as our backyard.

We provide our services to homeowners, business owners and property managers throughout Vancouver, North Vancouver, West Vancouver, and Burnaby. If you’re outside of these areas, we can serve you on a ‘per job’ basis. Please contact us to discuss your specific location and needs.

Yes, we are fully licensed, insured, and in good standing with Work Safe BC. We carry $5M liability coverage to provide you with peace of mind. Our comprehensive insurance covers any potential damage or accidents, ensuring your property is always protected. We can provide proof of insurance upon request.

Absolutely! We have 150+ 5-Star reviews from satisfied customers. We encourage you to see what others have to say about their experiences with Flat Mate Property Services. Your feedback is also important to us, so please consider leaving a review after your service.

Flat Mate Property Services has been proudly serving the Vancouver area for 4 years. Our extensive experience ensures high-quality service and customer satisfaction.

Questions About Pricing

Yes, we have a minimum $250 + GST service charge to cover the costs associated with traveling and setting up equipment. Please contact us for specific details on our minimum charges. This ensures we can deliver top-quality service every time, regardless of the job size.

Yes, we offer a 5% discount for customers who book recurring services. Regular maintenance not only keeps your property looking great but also saves you money in the long run. Contact us for more details on our recurring service discounts. We offer various plans to fit your schedule and budget.

We accept cheques, credit cards, and e-transfer payments. For residential services, payments are due net 7 days following the completion of work. For commercial jobs, payments are due net 30 days. We’ll provide a detailed invoice for your records.

Yes, we do! If multiple households in the same neighborhood book our services on the same day, we offer a neighbourhood discount. This helps us save on travel costs, and we pass those savings on to you. Contact us to organize a group booking and learn more about the discount.

Questions About Services

● Pressure Washing
● House Washing
● Window Cleaning
● Gutter Cleaning
● Roof Cleaning and Moss Removal
● Dryer Vent Cleaning
● Post Construction Cleaning
● Concrete and Stone Sealing
● Snow Removal and Salting

No, you do not need to be home while we perform the work. We understand that our customers have busy schedules, so as long as we have access to the areas that need cleaning, we can complete the job without you being present. We will ensure everything is secure before we leave.

Before our team arrives, please ensure that the areas to be cleaned are accessible and free of any obstacles. Remove any delicate items or valuables from the cleaning area. If you have window screens, please remove them in advance to facilitate a thorough cleaning. If there are specific instructions or concerns, let us know in advance. We will also send a checklist to help you prepare

Soft washing uses low-pressure water combined with specially formulated cleaning solutions to safely clean surfaces without causing damage. This method is ideal for delicate surfaces like roofs, siding, and painted areas. Pressure washing, on the other hand, uses high-pressure water to remove dirt and grime from harder surfaces like concrete and brick. Our team will assess your property and recommend the best method for each surface.

Yes, the cleaning solutions we use are environmentally friendly and safe for your plants and landscaping. We take extra precautions to ensure that no harm comes to your greenery during the cleaning process. If you have specific concerns, please let us know, and we’ll take additional measures to protect your landscape.

Getting an estimate is easy! You can fill out an online request form located here or give us a call at (604)757-3744. We’ll gather some basic information about your project, meet with you for a free on-site estimate and provide you with a detailed, no-obligation quote.

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